Customising CX Score calculation

Are there plans to customise how the CX score is calculated? For example, I’ve noticed that the CX score can be negatively impacted when customers are unresponsive and our flows automatically close tickets after a few days following a chaser.It would be useful if the scoring could distinguish between negative customer feedback and cases that are simply closed due to customer inactivity, so that agents aren’t marked down for something outside their control.