Customizable CTA Link Behavior: Open in Same or New Tab | Community
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Customizable CTA Link Behavior: Open in Same or New Tab

Related products:Messenger
  • July 16, 2025
  • 1 reply
  • 20 views

  • New Participant

We create in-app messages, banners, modals, checklists, and other content using Intercom. Unfortunately, for many of these elements, it’s not possible to control whether a CTA link or text link opens in the same tab or a new tab. For banners, for example, this setting is available.

It would be very helpful if this option were available across all content types. A specific use case: we use a welcome modal that introduces new users to the most important features via a product tour. Currently, the tour opens in a new tab, even though the user stays on the same page. From the user's perspective, this is unnecessary and can be confusing. Having a flexible option here would greatly improve the overall user experience.

1 reply

Paul D
Intercom Team
Forum|alt.badge.img+2
  • Intercom Team
  • October 9, 2025
Idea merged into:

All the votes from this idea have been transferred.