It would be beneficial to have the ability to customize the statistics shown at the top of the dashboard. Currently, while the columns at the bottom of the dashboard can be customized, the top section is fixed.
For example, we do not use the phone features (such as in-queue calls, active calls, etc.) frequently, and they occupy valuable space on the dashboard. Instead, we would prefer to display statistics related to unassigned tickets, open tickets, idle status, snoozed tickets, first response time, or anything more relevant to our workflow.
It would be great to have the option to remove or replace statistics at the top, similar to how we can adjust the columns below. This would allow users to tailor the dashboard to better fit their needs and streamline the information displayed.
