Problem to Solve:
We have several teams that all live within Intercom, as well as several products. It would be great if there was an easy way to customize the side view for the different teams / products to make it more efficient for them to see what they need to assist customers. Ex: Support may need to see different fields than Onboarding, one product may need to see different fields than another product.
Example of a Custom View:
Current Workaround:
The current workaround is to have a Developer “Build an Inbox App”. Needing to rely on Developers to update the code to include new attributes that are requested / created, is not a sustainable long-term solution. The more we’re able to do without needing to touch the code, the better.
Request:
- Create a way that we can create custom views, just like we can create conversation views and things along those lines.
- Allow us to be able to assign those views to different people so that we don’t have to rely on new staff adding those views when they join they team.