We would like to request greater flexibility for configuring Intercom message notifications within web applications.
Intercom notifications can appear in fixed areas of the screen, such as the lower-right corner. Depending on the application layout, the notification widget may overlap important interface elements, including primary action buttons such as Next, Continue, or Save.
When this happens, users may be unable to continue their workflow without first dismissing the notification. This is particularly inconvenient when the message is unrelated to the task the user is completing.
Requested improvements
We would like to have the following options:
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Customizable notification positioning
Allow the host application to configure where notifications appear, or define areas of the interface that the notification widget must avoid. This would ensure that notifications do not block buttons, forms, navigation elements, or other essential controls. -
Per-user notification controls
Provide an option to disable or hide Intercom notifications for individual users who do not want to receive them. This control should ideally be available at the user level, rather than requiring notifications to be disabled for all users across the application.
Expected behavior
Users should be able to continue using the web application without notifications obstructing essential interface elements. At the same time, users who prefer not to receive notifications should have the ability to disable them for their own account.