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Customize Closed Conversation Rating

Related products:Workflows
  • March 14, 2024
  • 2 replies
  • 18 views

Kevin TurboTenant
Prevent customers from rating after a given period of time.

In the the example above it would be nice to customize the text when the give time period expires. It shows the "help Kevin understand" message then an error, rather than a positive experience that mentions Scores are only available for X number of hours or automatically deletes the "help Kevin understand message"

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024

Hi @Kevin TurboTenant 

Jennifer here from Intercom 😀

That's a great idea. I will pass this feedback on to our product team as a feature you would like implemented. I’ll keep my fingers crossed for you.🤞

Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024
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