Hi!
My team recently switched over to Intercom from hosting our knowledge base on wordpress.
We document for 30+ products, and throughout our documentation both internally and externally, we refer to our documentation hub as our “knowledge base”.
For the most part, this is fine now that we’ve switched over to Intercom. However, there are a couple of places where “Help Center” is hard-coded into the interface. Having to change all of our references from Knowledge Base → Help Center would take a lot of time away from the documentation team and the software developers who have to change how the knowledge base is referred to directly within our products.
This is a feature request to include the ability to customize our Intercom help center so we can customize how it’s referred to throughout the customer-facing UI, including in the AI agent.
