It would be helpful to be able to customize more options for the Phone channel, such as:
- Edit the default delay after phone menu options are shared before they are repeated (20s is too long and leads to more abandoned calls when they don’t pay attention the first time around)
- Edit the speed of the AI voice (the voice is a bit too fast and leads to customers missing the phone menu options that are stated)
- (nice to have) More options for the hold/wait music
These customizable options will help our customers navigate the phone menus easier, and reduce abandoned calls or calls that get routed to the wrong team.