It would be great if we could customize the Intercom messenger that is embedded in our workspace. We want to include information about our own products, which is relevant for our agents to know. For example, we would like to add internal articles, news about new features, notifications, and other updates.
Submitted
Customize the workspace messenger
+2
+3- Intercom Team
Hi
Jennifer here from Intercom 😀
I will pass this feedback on to our product team as a feature you would like implemented.
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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