We’d like to be able to customize the wording of the email that is sent to notify customers when we reply to their conversation. I don’t mean we want each email to be unique, I mean we’d like to use our own template rather than the one provided by Intercom. Currently you can customize your signature, but not the content.
Submitted
Customize wording of reply notification email
+2- Intercom Team
The following idea has been merged into this idea:
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
+2Can I add for multi-brand companies we want to be able to select the correct “from” email address too. Currently that feature is only available when you create a new conversation or side conversation. Ideally those support email addresses will transfer to Fin as well when he sends auto-responses. Does this have to be a new idea or can it be part of this one?
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