CX Score being able to trigger automated workflows | Community
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CX Score being able to trigger automated workflows

Related products:Workflows
  • June 18, 2025
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With the new CX Scores, would be great to be able to use that data field as a trigger for kicking off automated workflows. 

Example- Ticket or Conversation that received a 1 or 2 rating - automatically be able to send to a specific team, or alert @mention who we might need to review and potentially outreach to the customer again in hopes to improve or resolve their experience. 

Right now its manual and reactive by going through reports.