Darshan Hiranandani : How to Alphabetize Pinned Teammates Efficiently? | Community
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Darshan Hiranandani : How to Alphabetize Pinned Teammates Efficiently?

Related products:Core Inbox
  • August 28, 2024
  • 2 replies
  • 20 views

Hi Team,

I’m looking to organize our pinned teammates list in alphabetical order to improve navigation and accessibility. I’m reaching out to gather suggestions on how to achieve this efficiently.

Current Situation:

  • We have a list of pinned teammates that needs to be sorted alphabetically.
  • The list might be updated frequently, so the solution should ideally handle new additions or changes seamlessly.

Questions for the Team:

  1. Approach for Alphabetizing:
    • What is the most effective method to alphabetize the list of pinned teammates? Are there specific tools or techniques you recommend for sorting this type of data?
  2. Automation:
    • Can we automate the process of alphabetizing the list? If so, what tools or scripts would you suggest to keep the list sorted automatically?
  3. Integration with Existing Systems:
    • How can we integrate the alphabetizing functionality with our existing systems or platforms where the pinned teammates list is managed?
  4. Handling Updates:
    • What strategies can we use to ensure that the list remains alphabetized when new teammates are pinned or when existing pins are removed?
  5. Potential Issues:
    • What potential issues should we be aware of when implementing this sorting mechanism, and how can we address them?

I’d appreciate any suggestions, best practices, or examples from similar experiences.

Thank you for your assistance!

Best regards,
Darshan Hiranandani 

2 replies

bernice
Expert User ✨
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  • Expert User ✨
  • September 9, 2024

Hi @darshanhiranandani 👋

The ability to reorder teammates pinned on the left hand sidebar is currently not a feature, but would be great to see added - I’ve gone ahead and added this to our Product Wishlist

For for more information on the list of existing customisable features in the Help Desk, check out this article -

Customize Help Desk to suit you and how you work best

 


Jennifer K
Intercom Team
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  • Intercom Team
  • September 9, 2024
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