Having the ability to create field and data dependencies. Intercom currently allows data fields to be team specific, that they only show if the conversation is assigned to a specific team.
What would be nice is some of the data fields would show certain data depending on the data selected in another field.
So if I have two list fields, A and B, and they both contain different data. List A looks like this:
A: 1, 2, 3
And B looks like this:
B: 4, 5, 6
I would want to be able to say, if I pick 1 in list A, only show me value 4 and 6 in list B.
The reason behind this is it allows us to have fields shared in the platform but we can only pick data relevant to a central or to multiple data fields. I have been told Zendesk does something similar and I know Salesforce has the capability. It allows for better and more accurate choices by agents and in turn better and more accurate reporting.
