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Submitted

Deactivate email notifications for a specific user

Related products:Core Inbox
  • July 20, 2023
  • 3 replies
  • 33 views

Some users prefer to continue the conversation over email, while others would rather not receive any email notifications for replies. I suggest implementing two features:

1. The ability for the team to disable notifications for users who don't wish to receive any email notifications. 

2. Incorporating an unsubscribe button in email notifications. This would allow users to easily unsubscribe from receiving further email notifications if they choose to do so.

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 25, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • December 18, 2023
Discussion ongoingNot planned yet

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  • Active User
  • May 1, 2024

We need this very much - we have had multiple users complain about the automated email notifications for when they aren’t active in the messenger. I also would like the ability to separate it being on or off for tickets vs. regular messages.