Different Notification Sound for Chat vs Email | Community
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Submitted

Different Notification Sound for Chat vs Email

  • January 26, 2026
  • 0 replies
  • 6 views

We’ve gotten feedback that the desktop notification for chats and emails. Agents would like there to be a different sound for chat vs email to indicate the different type of interaction. Chats are more urgent and emails are less urgent so different sounds would allow the agents to know if they need to stop a different task to assist with a chat vs an email that can be addressed when the task is completed.