Hi !
It would be awesome to be able to differentiate waiting tickets by a color badge.
On our inbox, they are some different open tickets during the day :
- in progress with the customer
- waiting for the customer
- waiting for an internal answer (from tech, sales or other team).
Currently, we add an internal note to notify if this ticket is waiting for a customer or internal information.
With a color badge, it will allow us to see in a second what conversations we need to reply too, without having to open the conversations to read the note each time and what conversations is waiting to customer and do not need an answer from us.
Thank you !
