Greetings,
Customers submit tickets to us via email. Those tickets are then available in an intercom provided customer portal. The user experience in the ticket portal is not very good. The content in the ticket portal is difficult to read. The attachments show a sanitized version based on a real example, and I’d say that it’s actually a little cleaner than the real example. In the real example, text is more squished so the whole dialogue in the ticket portal reads like a run on sentence. In both my example and the real example, there are a number of tags in portal text, mostly html that also make this difficult to read.
Would appreciate if we could help improve our customer experience.
Thank you.
Best,
Doug