Currently, the expected reply time can only be deactivated for the basic bot configuration.
After having the revamp of how users can see the contact field for chat, why not also make it possible to have the option of deactivating estimation of reply time from the chat in general?
This could help improve user satisfaction and adapt it to already existing basic settings for bot.
+3Hi
Jennifer here from Intercom
Thank you for this suggestion, as input from our customers is really important when ideating new features and refining current solutions. 🙏
Whenever we do release new features, we'll announce them on the Product Changes page, so I'd recommend keeping an eye here.
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