Problem
When viewing a company in Intercom, it can be difficult to identify the right person to contact if the company has many associated contacts. While custom fields and free-text fields can be used, they are not easy to scan or maintain consistently.
Suggested Improvement
Enhance the Company → Contacts view by allowing additional contact attributes to be displayed as columns, for example:
Job Title
Department
Phone number
Custom fields selected by the workspace
In particular, displaying Job Title would make it much easier to quickly identify the appropriate contact.
Additional Feature Suggestion: Configurable Contact Roles
Instead of relying on free-text fields, introduce a configurable Contact Role field where administrators can define a list of roles specific to their organization.
Example roles:
Primary Contact
CEO
IT Manager
Finance
Marketing
Editor
Technical Contact
Administrators should be able to customize this list to match their own business needs.
Benefits
Quickly identify the correct contact within larger organizations.
Improve consistency by replacing free-text role descriptions with predefined values.
Reduce time spent opening multiple contact profiles.
Make the Company view a more effective CRM overview for customer-facing teams.
This would significantly improve usability for support, customer success, and sales teams that regularly work with companies containing multiple contacts.