Do not unassign from teammate when added to inbox | Community
Skip to main content
Submitted

Do not unassign from teammate when added to inbox

Related products:Core Inbox
  • November 17, 2025
  • 0 replies
  • 6 views

Whenever a conversation is assigned to a team inbox, the assignee is lost.

Suggestion:

  • keep existing assignee if the assignee is part of the team

Of course, could also be either configurable or a little pop to ask. But for us, the current behavior is not practical at all.