Feature request: Domain-based audience targeting for News (Proactive Support Plus)
The Proactive Support Plus add-on allows us to send News messages to customers and visitors, which is extremely valuable for sharing release notes, product updates, and important announcements.
In our setup, we manage multiple brands within a single Intercom workspace, with the Messenger installed on different domains per brand.
Example use case
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Brand A:
help.brand-a.example -
Brand B:
help.brand-b.example
When publishing News (e.g. release notes or service notifications), it is essential to ensure that each message is only shown to the relevant brand audience, based on the domain where the Messenger is loaded.
A practical audience rule would be:
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Page URL contains
help.brand-a.example
Current limitation
At the moment, News Audience Rules do not support filtering by page URL or domain.
This makes it difficult to reliably scope News messages to a specific brand and increases the risk of showing irrelevant or incorrect information to customers.
Requested enhancement
We propose extending News Audience Rules with a condition that allows filtering by:
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Page URL
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or Messenger domain
How this would support our workflow
This enhancement would enable us to:
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Send brand-specific News messages (release notes, announcements, service updates)
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Avoid customer confusion in multi-brand environments
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Use one Intercom workspace efficiently without manual workarounds
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Scale proactive customer communication in a clean and structured way