Don't auto scroll to the bottom of a conversation when there is new activity | Community
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Don't auto scroll to the bottom of a conversation when there is new activity

Related products:Core Inbox
  • May 13, 2024
  • 3 replies
  • 31 views

Pat Barlow
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I am often trying to read up on things and go through a conversation when someone will mention me in a note, or the customer will reply, and I’m immediately taken to the bottom of the convo, losing my place where I was. It also doesn’t fully load quick enough, so I’ll scroll back up and still be forced back down to the bottom.

This is really frustrating and makes us not want to use notes as much as we should, especially given that you need to keep mentioning people in notes, the mentions tab doesn’t have a way to get rid of old mentions, there isn’t a way to do a quick emoji react to another note to show that you’ve seen it.

It feels like this collaboration aspect needs some love 🥰

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • May 21, 2024

Hi @Pat Barlow 

Jennifer here from Intercom 😀

Thanks for this suggestion, I will pass it on to our product team and keep my fingers crossed for you 🤞


Jennifer K
Intercom Team
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  • Intercom Team
  • May 21, 2024
NewDiscussion ongoing

Michaela Hone
Intercom Team
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  • Intercom Team
  • January 22, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.