We heavily rely on series and tooltips for product adoption and onboarding, as we launch new features every quarter.
All our users are logged in, and Intercom detects them.
For series, checklists, and posts, Intercom does not trigger them again, even if a user logs in from a different device. However, tooltips reappear because they rely on cookies, making it seem like it’s the user’s first time seeing them.
This can be frustrating for users who have already adopted the feature.
Could tooltips be based on user identification instead of browser/device cookies?