When replying to a customer, double-clicking on “E-mail” to quick-change it to “Note” and vice-versa is supacool!
Idea: wouldn’t it save precious hours of work to extend this feature to the inbox filter that switch through Open / Snoozed / Closed conversations in the conversations list?
Let’s say each time you double-click, it goes to the next option.
+3Hi
Jennifer here from Intercom
Thanks for this suggestion! I’ll pass it on to our Product Team for you 🤞
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.
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