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Draft Mode with Version History for Internal Articles

Related products:Knowledge & Help Center
  • September 11, 2026
  • 0 replies
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I’d like to submit a request to Add the ability for internal articles to support a Draft Mode while maintaining a comprehensive version history of all published changes. 

 

Requested Functionalites: 

  • Ability to create a draft version of an existing published article.
  • Continue displaying the current published version while edits are being made.
  • Save draft changes without impacting the live article. 

Publication Workflows

  • Publish the draft when ready.
  • Automatically replace the live version with the newly approved version.
  • Optionally support review and approval workflows prior to publishing.

Version History & Change Tracking

Maintain a complete history of every published version, including:

  • Version number (v1.0, v1.1, v2.0, etc.)
  • Publication date
  • Author/editor who published the change
  • Summary of changes made
  • Ability to compare versions side-by-side
  • Ability to restore a previous version