Duplicate Help Title Displayed in Intercom SDK UI | Community
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Duplicate Help Title Displayed in Intercom SDK UI

Related products:Messenger
  • February 10, 2025
  • 1 reply
  • 18 views

After updating to the latest version of the Intercom iOS SDK, we noticed that the "Help" title is appearing twice on the support screen, as shown in the attached screenshot.

This seems to be a UI issue within the SDK, as we do not have access to modify this behavior on our end. Could you please investigate this and provide guidance on how to resolve it?

Steps to Reproduce:

  1. Open the Intercom support screen in our iOS app.
  2. Observe that the "Help" title appears twice at the top.

    SDK version 18.5.0

1 reply

Michaela Hone
Intercom Team
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  • Intercom Team
  • February 14, 2025

Hey ​@Naveen Katari

Could you please open a conversation in the Intercom Messenger to report this to our support team? They can open an issue with our engineers.