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Dynamic push wording on ticket update

Related products:Tickets
  • June 4, 2025
  • 0 replies
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Hello team,

I’m currently using ticket and API a lot for my customer and I’ve noticed that push wording is always the same saying:

 

Push received when ticket is updated (from API here)

APPLICATION NAME

INTERCOM_AGENT_NAME: ticket has been updated

 

It would be really a great UX improvement to have the ticket name instead of “ticket” on the push title. 

Does not seem like a massive job to me so it could be a quick win. 

What do you think? 🙂