Hello Intercom Team,
We would like to request a feature that allows customers to set a subject line when starting a conversation in the Messenger. Ideally, this subject line should also be editable during the conversation so that both customers and teammates can keep the current status visible.
Example: Subject: Phone Repair (In Progress)
Currently, we understand that customers cannot freely set or edit a subject line in Messenger. We would love to see a native solution for this in a future release, as it would greatly help us manage conversations and keep customers informed about the status of their requests.
Thank you for considering this feature!
Best regards,
Qeyas from Mark.One GmbH