We’d love to see the ability to embed a Trails.so video into Intercom articles. Trails is a training video and documentation creation tool, and a major use case is creating onboarding and help content. It would be a natural fit to allow these training videos to be integrated into an Intercom help desk.
The proposed integration would allow the user to paste in a Trail link like this one: https://trails.so/t/P3tE780yYXFO?lang=en into the embed video field as such to embed the Trail’s video:
