Introduce the ability for companies to have multiple sites. Our customers are organisations which often have multiple sites, between 1-250 depending on their size. At present we have to treat each site as a company and create a company attribute for each one called ‘Customer Organisation’. This is OK, but it makes reporting at an organisational level difficult as all the good stuff when it comes to reporting and workflows is handled at a company level.
I see multiple support solutions have this shortcoming, including Zendesk who we left recently and for which we also had to have this ‘hack’ of a solution.
Surely we can’t be the only company in the world whose customers have multiple sites? 🤷