Enable customers to initiate a video call/call to CS, similar to Service Bell features

We really like having Intercom as a central hub of our customer service, but a golden CS tool for us has been using the Service Bell feature that allows our clients to initiate calls to our support, instead of us always having to initiate the call. They’re able to call in, get on a video call right away, lets support take control of their screen, and gets their issues resolved immediately. If Intercom were to have a feature like this, it would extremely streamline our processes and we’d be able to move off of Service Bell completely. Another issue it would help resolve is that we would be able to cut down our messaging channels and focus solely on messaging through Intercom. Please consider adding this feature, it is MONEY