Enable "Last Call State" as a parameter for Workflows

As the title suggests, please allow us to use “Last Call state” as a parameter in workflows to better handle specific call states and route to an inbox or teammate.

One example of how this can bring more flexibility in managing incoming calls is the following:

Currently we are not able to automate the assignment of “Abandoned in Routing” calls, which causes manual work for the team to go through these calls and send them to an inbox or teammate for a follow-up.