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Submitted

Enable Message History Access After First Interaction

Related products:Messenger
  • October 3, 2024
  • 2 replies
  • 10 views

I would like to propose a feature that allows us to choose whether users can still access the message history after sending their first message when the 'Require visitors to search before starting a conversation' option is selected for the messenger channel. Currently, once the user sends a message after following the desired pattern, if they close the messenger window, they completely lose access to the history. This leads to undesirable behaviors such as sending multiple messages to support, not responding, or being unable to send certain elements. Having the option to control message history visibility would help resolve this.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 8, 2024

Hi @Maxence 

Jennifer here from Customer Support 

Thanks for this suggestion 🙌

I’ll pass it on to our Product Team and keep my fingers crossed for you. Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.


Jennifer K
Intercom Team
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  • Intercom Team
  • October 8, 2024
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