Upgrading to an Expert seat isn’t viable for team members who only need to send proactive messages occasional (like once or twice a month). This makes Intercom harder to justify for teams with light but important proactive support needs.
We’d love to see a solution that enables limited proactive messaging without the full cost of an Expert seat.
Impact:
This would help us scale Intercom use across more team members, increase adoption, and reduce internal friction around seat costs, especially for small businesses and hybrid support teams.