Enable Slack Integration for Slack Messages from Bots | Community
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Enable Slack Integration for Slack Messages from Bots

Related products:Integrations, API & Custom Actions

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Currently, only slack messages sent by individual slack users are sent to Intercom via the Intercom + Slack app. We have some automated alerts in various slack channels that require attention from our support agents. These alerts are sent as message in the slack channels, but from a slack app/bot. We would also like these messages to flow into Intercom as well so that the slack + Intercom integration is a full 2-way integration. The more time our agents can spend in Intercom vs slack, the better!

2 replies

Campbell McGuiness
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 ​@Jennifer Bedard Slack bot message syncing is possible, but there is toggle in the UI for it.  You need to request it be enabled by an Intercom support team member: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channel#h_093dfd19a2 


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Woohoo! I think I got this set up after I posted! Thank ya for following up!