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Enable Team Assignment via SCIM provisioning

Related products:Security & Compliance
  • July 15, 2024
  • 2 replies
  • 15 views

Please support SCIM provisioning on Teams. 

Here are support platforms that support SCIM for team equivalents:

- Zendesk (groups)
- Jira (groups)
- ServiceNow (groups)
- Maybe others?

For internal IT operations - this is one of the biggest barriers for adopting the solution. No API support to Team member assignment is a lot of friction to put on an organization. 

It may be that most Intercom clients don’t have many support groups, or just accept the admin cannot be automated. I don’t want to accept it - I’m hoping operational automation in the platform can catch up to the AI automation within the platform.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 19, 2024

Hi @ZachB 

Jennifer here from Intercom

I’ll add this to the list for our Product Team and keep my fingers crossed for you 🤞

Whenever we do release new features, we announce them on the Product Changes page


Jennifer K
Intercom Team
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  • Intercom Team
  • July 19, 2024
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