The Messenger view for Conversations and Tickets is broken when our customers have more than a couple of Conversations or Tickets. We are using Intercom to communicate with clients on an ongoing basis over a number of years, and some of our customers have raised hundreds of support tickets over their lifetime. One Customer I reviewed today has 422 Conversations and Tickets.
It is not suitable for the Customer to scroll through 422 Converstions and Tickets in the Messenger window that takes up 15% of their screen.
Intercom has build a ticket portal, but this is only available for Companies, not individual Customers. None of our Customers are associated with Companies.
We are imminently planning to build our own Converstion and Ticket Portal using the Intercom API, but it would be much lower effort if Intercom extended their existing portal to be used by individual Customers not part of a Company.
