Enable workflow triggers based off of Ticket Attribute | Community
Skip to main content
Submitted

Enable workflow triggers based off of Ticket Attribute

  • January 8, 2026
  • 0 replies
  • 10 views

Forum|alt.badge.img+1

Please enable work flows based off of Ticket Attributes. 

For example. I need the ability to trigger a work flow to send a pre-define text AND change the status when I mark a Boolean titled “Driver List Uploaded” from False to True.

What I want is to send the customer a text indicating this step is complete and to change the status from “In Progress” to “Ready To Go Live”.