Enhance Customization for Email (Inbox) Notifications | Community
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Enhance Customization for Email (Inbox) Notifications

Related products:Core Inbox
  • December 2, 2025
  • 1 reply
  • 30 views

Hi Team,

we’ve enabled email notifications so our customers can receive updates on new messages. However, the current email template looks a bit spam-like (customer feedback) and offers very limited customization. It would be extremely helpful if we could personalize or style these emails further, especially:

  • Ability to customize the footer (the auto-inserted logo and name currently look unprofessional)

  • Ability to adjust the subject line and email content

  • Ability to edit the “from” name

Thanks a lot for considering this!

 


 

1 reply

Paul D
Intercom Team
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  • Intercom Team
  • January 5, 2026
Idea merged into:

All the votes from this idea have been transferred.