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Exclude Entire Article Content from Help Center Search

Related products:Knowledge & Help Center
  • October 25, 2024
  • 1 reply
  • 26 views

Hello Team,

Is there a way to exclude specific articles from the search, ideally even through code if possible?

Use Case: We have overview articles, like "Start Here," that link to other articles, such as "Check out Sidebar." Currently, when users search for "Sidebar" in our Help Center, the overview article appears first, which just links to the desired content. We've received a few negative comments from users about this experience.

We’d greatly appreciate a solution for this. Thank you!

1 reply

  • New Participant
  • November 6, 2024

I would also like to know if this ability is available - we have many articles that are getting pushed to the top of the search before actually relevant articles and we would like a way to exclude them from search without having to remove them from the knowledge hub entirely (so far Fin has only told me I can remove them from search by making them an unlisted article, which is not what we want)