Exclude Tag from Reports: "Tag IS NOT ___" | Community
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Exclude Tag from Reports: "Tag IS NOT ___"

Related products:Reporting
  • February 26, 2024
  • 5 replies
  • 27 views

5 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • March 20, 2024

Hi @Gian Luca D'Intino-Conte 

Jennifer here from Intercom 

If you want a Tag not to be included, you can select all the other Tags together and leave out the Guest Tag but I will let our product team know you’d like to simplify to this to Tag is not on this report 🤞


Jennifer K
Intercom Team
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  • Intercom Team
  • March 20, 2024
NewDiscussion ongoing

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I would like this feature bc we have the tag “test accounts” for our internal accounts. It would be nice to be able to see everyone except them. We don’t tag all of our users and wouldnt want to add a tag or keep up with it for that purpose. 


Michaela Hone
Intercom Team
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  • Intercom Team
  • October 8, 2024

If you have access to Custom Reports, you can use the filter “tag is not”for user, company and conversation tags. You can recreate most of the default Intercom reports in a Custom Report: 


https://www.intercom.com/help/en/articles/4549035-create-a-custom-report


Michaela Hone
Intercom Team
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  • Intercom Team
  • October 8, 2024
Discussion ongoingSimilar functionality