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Exporting ticket attributes

Related products:Tickets
  • February 2, 2023
  • 2 replies
  • 30 views

Exporting ticket attributes

 

It'd be great to be able to export ticket attributes into a .csv file.

We plan to include a summary of the issue's resolution in the ticket attributes and we would need to be able to export the attributes for our analysis. We're currently adding the summaries into internal notes, but since notes are not exported in the conversation transcripts, they don't help with the actual analysis we do.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • May 22, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • December 4, 2023
Discussion ongoingImplemented