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Expose attribute change details in Conversation Parts API

Related products:Integrations, API & Custom Actions
  • April 28, 2026
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Currently, conversation_attribute_updated_by_admin parts in the Conversations API return completely empty metadata: {} fields. The Intercom UI renders these events as "Attribute: 'Topic v2' detected as X by Twist" but this name/value data is not accessible via the API.

Request: Populate the metadata field on conversation_attribute_updated_by_admin parts with at minimum:

  • attribute_name (e.g. "Topic v2")
  • attribute_value (e.g. "Order Cancellation")
  • detection_method (e.g. "workflow" / "manual")
  • Use case: Exporting full conversation transcripts that mirror the Intercom UI, including the inline attribute detection events in their correct chronological position.