I have three some idea/feedback points regarding the special notice feature that would be really helpful:
- The special notice message is not displayed if Fin is active. It would be very helpful if the special notice was still displayed after a customers asked to be connected to the team.
- For ongoing chats, the special notice also isn't displayed. It would be amazing if there was a small indication above the message field something like the image below:
If the full message doesn’t fit, something like a small 'i' icon that people can hover over to see the full message?
Or even a way to set a different message for ongoing and new chats
- Speaking of different messages, an automatic reply special notice for customers who reach out via e-mail. Customers who reach out via email won’t know if we are OOO for the day for example
