We manage multiple Facebook pages as well as a large Facebook group through Intercom. One challenge our Support team runs into is that when someone comments on a Facebook post, the comment comes into Intercom without the context of the original post or thread.
This can make it difficult for our team to understand what the user is responding to and provide an accurate response.
It would be extremely helpful if Facebook conversations in Intercom included a direct link to the original Facebook post/thread the user commented on. This would allow our team to quickly view the context before responding and provide better, more accurate support.
