Hello! This might be an edge-case, but it’d be beneficial to be able to ‘pin’ tags that we use more often, so, when using CMD/CTRL + T those would be the first options to be clicked, or also selected when typing characters that would match the name of the tag.
Pain point: when using similar tags often in tickets, the process can be time consuming when not knowing which tag will be applied until reading the customer’s response.
Idea: ability to somewhat have favorite tags that would either by automatically acknowledged by use, or pinned by the agent.
Thanks!
