Current
The Help Center search currently displays the 10 most relevant results based on keyword ranking (title > description > body). This setup limits users to viewing only a small portion of matching articles, even if there are more relevant results available.
Proposition
Introduce a "Next Page" button or pagination feature in the Help Center search to allow users to browse additional results when more than 10 articles match their query.
Here’s what could be gained:
- Improved Discoverability: Users can access all relevant articles, especially when their search terms generate many matches.
- Better User Experience: Prevents frustration caused by incomplete search results or the need to refine searches unnecessarily.
- Better Article Visibility: Ensures that smaller but still relevant articles remain accessible, even if they're ranked lower.
