Feature Request: "Assign to Creator" Option in Workflows for tickets
Current Challenge:
When setting up ticket assignment workflows, there's no built-in option to automatically assign tickets to the teammate who created them. Currently, you need to create separate workflows for each teammate who might create tickets, which is time-consuming and inefficient.
Proposed Solution:
Add an "Assign to Creator" option in the Workflow assignment actions, similar to the existing "Assign to Owner" option. This would automatically assign any ticket to whichever teammate created it, regardless of who that teammate is.
Benefits:
- Streamlines workflow setup by eliminating the need for multiple teammate-specific rules
- Ensures accountability by keeping creators responsible for their tickets
- Reduces administrative overhead in workflow management
- Improves efficiency for teams where ticket creators should handle follow-up
This would be particularly valuable for internal ticketing processes where the person identifying an issue should own its resolution.