Feature Request: Brand-Based Auto-Away Time | Community
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Feature Request: Brand-Based Auto-Away Time

Related products:Core Inbox
  • July 7, 2026
  • 0 replies
  • 18 views

Feature Request - for our workspace implementation, we've shrank the auto-away time to 10 minutes so we can utilize the new Average Adjusted Handle Time metric, however in doing so, other departments that have much lower inbound volume or that use round robin for back-office tickets, are being impacted. We need the ability to set auto-away time based on teams or brands.