Hi Intercom Team,
We are launching Intercom soon and have identified a key missing feature for our customers.
Currently, customers cannot sort or search their own conversation and ticket history within the Messenger. This will make it difficult for them to find past information as their history grows.
We request the following features be added for the end-user in the Messenger window:
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Sort & Filter: Ability for customers to sort their 'Messages' and 'Tickets' tabs by criteria like Last Update, Date Created, and Ticket Number.
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Search: A search bar within the 'Messages' and 'Tickets' tabs to find past conversations by keyword or ticket ID.
This would significantly improve our customers' experience and help them self-serve.